Frequently Asked Questions
Everything you need to know about your Wagwear shopping experience.
How do I determine the right size for my dog?
Each product page features a detailed size guide. We recommend measuring your dog's neck, chest girth, and back length to ensure a perfect fit. If your pet is between sizes, we suggest sizing up for comfort.
What is your return and exchange policy?
We offer a 30-day return policy for unused items in their original packaging with tags attached. Please note that for hygiene reasons, items showing signs of wear or pet hair cannot be accepted for return.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your gear sooner. You will receive a tracking number via email once your order ships.
Are Wagwear products machine washable?
Most of our nylon and canvas products are machine washable on a cold, gentle cycle. However, we recommend air drying to maintain the integrity of the materials and hardware. Please check the specific care label on each item.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Shop Pay.